FAQ

A 50% deposit is due when we agree scope, and the remaining 50% on delivery of the final output. Bank transfer only. For monthly advisory work, invoices go out on the first of each month. Ruth does not accept payment by card currently, though this may change.

You can reschedule with at least five working days' notice at no charge. Cancellations within five working days forfeit the deposit. If Ruth needs to reschedule for any reason, you get a full refund of any deposit paid, no questions asked.

Both. The Business Diagnostic and Process Redesign work well remotely. Strategy Sprints and workshop facilitation are usually better in person, but Ruth has run them remotely when travel is not practical. If you want in-person work, travel costs are charged at cost on top of the project fee.

Probably faster than you expect. Ruth has worked across logistics, retail, professional services, creative industries, and a few things that do not fit any category. The diagnostic process is designed to get her up to speed quickly. If your sector is genuinely outside her experience, she will say so on the first call.

Usually between three and six people inside your business, depending on size. Ruth will agree the list with you before starting. Interviews are typically 45 minutes each and can be done by video call. She does not need to speak to everyone, just the right people.